Contact Us

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16 East 32nd Street
New York, NY, 10016

9176049453

Return policy

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RETURN POLICY

Return and Exchange Policy

We will gladly accept returns on any item (except items which are "final sale") that is in its original condition for a refund to the original form of payment or store credit. 
*All special orders which is change materials or colors non-stocked size and sale items are all "final sale".

All return requests has to be within 7 days of receiving your package. Please email us (info@soelny.com) with your name, email address, phone number, item number, the reason for your return. We will contact you as soon as possible.                                                                                                                     Please ship the package within 5 days from the date we issue the return number. All associated shipping charges* are the responsibility of the customer. Any carrier may be used, although we recommend using registered mail (with tracking and insurance) in case of lost or damaged packages.

Please note that We reserve the right to reject any returns that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and the refund or store credit will not be granted.