We repair items purchased from SOEL NEW YORK.com at no charge for a period of 6 month of the customer receiving or buying it. All associated shipping charges* are the responsibility of the customer. Our warranty doesn’t extend to damages resulting from improper care. On occasion, we use limited edition stones and materials, repairs may not be possible due to limited supplies.
For purchases older than 6 month, repairs will be subject to a fee assessed on a case-by-case basis. Please contact us (email@example.com) with specific requests to determine whether repairs can be accommodated and the associated charges. We’ll always do our best to repair your piece. Please email with your name, phone number, item number, date of buying item, your item’s picture to firstname.lastname@example.org
*Any carrier may be used, although we recommend using registered mail (with tracking and insurance) in case of lost or damaged packages.